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COVID Recovery Phase – 1st May 2021

As we continue to follow government and local guidelines and thanks to the highly successful vaccine programme, we are working towards restoring some areas of General Practice that have been on hold.

In this recovery phase please continue to be patient with staff.   The vaccine roll out means there is a significant increase in work load meaning that all staff, clinical and administrative are working additionally to maintain services.

If you require medical attention and your request cannot be dealt with by a pharmacist, 111 or NHS Conditions online self-care advice then please use the e-consult service (link below) giving as much information as possible so we can triage you and ensure that you have a timely response.  Due to high patient demand all requests for consultations are now being triaged by one of the clinicians.

The response may be via SMS or a telephone appointment may be booked for you.  If your condition requires a face to face review, the triaging doctor will arrange for this to be booked by the admin team.

If you do not have internet access or are unable to use e-consult please call reception, they will ask you a number of questions to provide the triaging doctor with information so you can receive an appropriately timely response.

We are still taking all prescription requests as normal.

Due to the ongoing demands upon General Practice there may be times when queries take longer to be answered, you may experience a longer wait whilst trying to get through on the telephone, or appointments are not able to be scheduled as quickly as we would all like.   We are doing our best to provide a safe and effective service for our patients with the resources available.   We have increased our phone lines to try and help with demand but please be patient if you are experiencing longer wait than usual, our staff will be with you as soon as they can.   Please assist us in this by not calling to try to book a Covid vaccine or with Covid vaccine related enquiries.  Covid vaccines are being rolled out by our Primary Care Network and Please use 01276 707100 between the hours of 8.30am to 5pm Mon-Thurs and 8.30am-4.30pm Fridays. For any Covid-19 vaccination queries.

Please note a change in opening times the surgery will close at 6.30pm until further notice.

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CONTACTING OUR DOCTORS ONLINE AT THE WEEKEND

Please note that you cannot contact our doctors online over the weekend.

Between 18:30 on Friday evening and 06:30 on Monday morning (or Tuesday if it is a Bank Holiday weekend) you will not be able to complete and submit an e-consult form.  This is to reduce the risk of urgent requests not being seen over the weekend.

If you need urgent medical advice over the weekend, please call 111.  In the event of a medical emergency please call 999.

econsult 

This service operates between 0630 to 1830 Mon to Fri

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Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.

You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.

                                                        Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)

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During the current pandemic, if you do not have a patient access account for ordering prescriptions, please send a request to the email below, with your name, date of birth and which items you requite.

UGRprescriptions@NHS.NET

self help

covid3

COVID 2COVID 1

If you have a concern regarding your GP practice or the advice you have received you can contact the NHS England Customer Contact Centre on: 

Telephone: 0300 311 22 33 

Emailengland.contactus@nhs.net 




OUR MISSION STATEMENT:......
"To provide excellent health care services responsive to the needs of the practice population."

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

 

(Site updated 03/06/2021)

Contact Details

Upper Gordon Road Surgery

Contact Telephone

01276 459040
NHS 111
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