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The pandemic has dramatically changed how we live and work and the NHS has worked relentlessly to adapt so we can care for our patients and communities. 

NHS staff have been grateful to receive overwhelming support from the public since the start of the pandemic last year.

During what is the biggest healthcare crisis in a generation, we’ve worked to make sure we can deliver services in new and different ways, to maintain care and we’ve had to do this at speed, while we know also that some people’s care and access to treatment has unavoidably been disrupted despite the best efforts of the health service.

Unfortunately, members of staff, including colleagues working in primary care, are being subjected to abuse.

Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards NHS staff is totally unacceptable.

We remain grateful to the majority of public who are respectful to our primary care and wider NHS colleagues and appreciate the work they do.

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25/11/2021 We have been made aware that due to a national NHS Mail issue, there are delays in practices receiving eConsults today. We have to suspend the service temporarily. It will be back up and running shortly. PLEASE DO NOT CALL THE SURGERY UNLESS YOU HAVE AN URGENT QUERY, Thank you.

E-CONSULTATION 

THIS SERVICE SWITCHES OFF WHEN MAXIMUM CAPACITY IS REACHED TO ENSURE PATIENT SAFETY. PLEASE ONLY CONTACT THE PRACTICE IF YOU HAVE AN URGENT MEDICAL PROBLEM BY PHONE AS APPOINTMENT NUMBERS ARE SEVERELY REDUCED AT THIS TIME. YOU MAY BE ASKED TO CONTACT THE PHARMACY OR NHS 111 ONLINE DURING THESE PERIODS.

econsult 

This service operates between 0630 to 1830 Mon to Fri

Please note that you cannot contact our doctors online over the weekend.

Between 18:30 on Friday evening and 06:30 on Monday morning (or Tuesday if it is a Bank Holiday weekend) you will not be able to complete and submit an e-consult form.  This is to reduce the risk of urgent requests not being seen over the weekend.

If you need urgent medical advice over the weekend, please call 111.  In the event of a medical emergency please call 999.

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With a busy winter ahead, we want you to get the right support if your child is poorly. Frimley Healthier Together provides advice, guidance and resources, including ‘When to Worry’ if your child has a cough and Surrey Advice Line – 01883340922, a new telephone support service alongside existing routes

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During the current pandemic, if you do not have a patient access account for ordering prescriptions, please send a request to the email below, with your name, date of birth and which items you require.

UGRprescriptions@NHS.NET

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If you have a concern regarding your GP practice or the advice you have received you can contact the NHS England Customer Contact Centre on: 

Telephone: 0300 311 22 33 

Emailengland.contactus@nhs.net 




OUR MISSION STATEMENT:......
"To provide excellent health care services responsive to the needs of the practice population."

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

(Site updated 25/11/2021)
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