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For latest COVID vaccine and practice updates, please see NEWS section

The NHS is here for you

General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. Covid-19 infection rates are extremely high and continuing to rise in Surrey Heath. Our numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.
Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our “Know Where to Go When Feeling Unwell” guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.
General practice remains OPEN if you need us for an urgent and on-going health need:
Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
Suspected cancer will be prioritised
Covid-19 infections will be prioritised
Many other services will also continue, but please consider how urgent your request is and whether this could wait.
Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.
Please do not contact your practice by phone or online for minor illness.
Please do not contact your practice by phone or online about Covid vaccinations.
Thank you for supporting your general practice surgery at this time.

6th Jan 2021

As you might have heard on the news, we are in the process of staffing COVID 19 vaccination clinics so our workforce is being diverted to this essential service. We are aware that it is frustrating that we cannot offer business as usual however the NHS is experiencing its greatest challenge since it was set up and everyone must be prepared to do their bit including the general public.

In addition to general practice provision, some of our doctors are staffing Heatherwood hospital looking after unwell COVID patients that have been stepped down from Frimley Hospital. One of our GP's is working tirelessly in A.E helping with the surge in unwell patients. Some of the nurses and doctors are also working for various other medical departments like out of hours care, minor injuries unit and also providing remote video general practice appointments. We have just managed to complete the largest ever influenza vaccination program last year.

We deal with thousands of prescription requests daily. We have to action hundreds of blood results that come through daily. We action letters from hospital consultants and have to deal with numerous email queries daily. We are dealing with COVID outbreak sadly in a few of our nursing home residents. We are undertaking monitoring of COVID patients who have been discharged home and continue to remain fragile.

We are also very much human and not robots! Our staff have been unwell with COVID and we are constantly battling staff shortages.

So our plea to the frustrated patients out there is this. Stop and pause before you direct your frustration to a human working in healthcare who is likely to be both trying their very best and struggling to keep their head above water. Channel your frustration for good. If you want change, write to your MP, start a petition or provide your practice with constructive feedback through appropriate channels.

We also make a plea to the section of the media that persistently trolls general practice, spreading unfounded rumours and fuelling discontent. Please, pause and consider the doctors, nurses, healthcare assistants, phlebotomists, receptionists, admin staff, managers and cleaners, who are all just humans. Humans who will be there helping you and your family when you next need us.

Help protect us so we can continue to care for you.

We have always been open throughout the pandemic. Thank you for all your support.


Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.

You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.

                                                        Home :: Frimley HealthierTogether (


COVID vaccinations

You will be called by the NHS when we are ready to administer the COVID vaccination in due course.

Health and social care workers : please see updated guidance on the news section on how to access vaccination dated 18/01/2021

If you are calling with a COVID vaccination query please dial 01276 707100 where you will be connected to Surrey Heath borough council who are working with the practice to answer questions and help book your vaccine following an invitation.  They are open Monday to Thursday 8.30 – 5.00 and Friday 8.30 – 4.30pm.

Please DO NOT contact the practice about this issue.


During the current pandemic, if you do not have a patient access account for ordering prescriptions, please send a request to the email below, with your name, date of birth and which items you requite.


self help




πŸ’™ GPs are working hard to provide care safely.


⚠️ Please follow your practice’s safety advice if visiting for an appointment.


😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.

Before turning up to your GP practice contact them online, by an app or by phone to be assessed πŸ“± πŸ’»


⚠️ Please follow government safety advice if visiting your local practice for an appointment.


Contact your GP practice online, by an app or by phone.


☎️ πŸ’» If appropriate, you will receive advice or care via video or over the phone.



If you have a concern regarding your GP practice or the advice you have received you can contact the NHS England Customer Contact Centre on: 

Telephone: 0300 311 22 33 

For more information on the Coronavirus, click the link below.

Local GP practices are working together to offer patients better access to GP appointments – find out what this means to you by clicking here.

To access urgent same day appointments on a Saturday, Sunday or Bank Holiday, please call 01276 949999.

Please note that this will not be in use any other day.

"To provide excellent health care services responsive to the needs of the practice population."

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


(Site updated 10/05/2021)

Contact Details

Upper Gordon Road Surgery

Contact Telephone

01276 459040
NHS 111
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