The Upper Gordon Road Surgery
For general information on the Coronavirus, please click the link below.
As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Upper Gordon Road Surgery are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
Stay at home for 7 days if you have either:
· a high temperature
· a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
· you feel you cannot cope with your symptoms at home
· your condition gets worse
· your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:
The GP cannot advise patients further on self isolation beyond what the government has already advised. If you have any questions or concerns about self isolating, use the NHS 111 Online service.
Mental health help and alternatives to A&E during the outbreak:
Mental health help
There is a change to the telephone number for patients to ring for on the day appointments on a Saturday, Sunday or Bank Holiday. To arrange an appointment, on the day the number is now 01276 949999.
Please note this will not be in use any other day.
Local GP practices are working together to offer patients better access to GP appointments – find out what this means to you by clicking here.
OUR MISSION STATEMENT:......
"To provide excellent health care services responsive to the needs of the practice population."
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
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(Site updated 08/04/2020)