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Surrey Heath Borough Council working helping local GP practices with COVID-19 vaccine bookings

Surrey Heath Borough Council are working with local GP practices to answer questions and help book COVID-19 vaccinations following an invitation.  

Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated.

Please don’t call us before you are invited.

In the meantime, you can get information about the COVID-19 vaccination online at or click here  FAQs  to read our Frequently Asked Questions (FAQs).

To watch a video about the Lakeside COVID-19 Vaccination Centre at Frimley Green please click here.

If you have received an invitation and have a question or need help with your booking please call 01276 707100 (Mon – Thurs 8:30am -5pm and Friday 8:30am -4:30pm).

2nd vaccine information

If you have had your first dose of the covid-19 vaccine, you do not need to do anything else. You will be contacted directly with details for your second dose. Booking slots are carefully managed to allow for social distancing and the number of appointments is based on the supply of vaccine available. Please do not call the practice or the council.

Vaccination Site Visits for people with LD/Autism

From experience we know that needles and unfamiliar surroundings/ people can exacerbate anxiety and therefore behaviours. There are a lot of national resources that have been developed at pace that will support you to make this experience the best it can be for people with learning difficulties and/ or autism. These resocures below will help alleviate some of the fears and misconceptions about the vaccine

1. YouTube video re: Vaccination

2. Rights, consent and least restrictive approaches to the Covid-19 vaccination roll-out on Vimeo  

3.  Delivering COVID-19 vaccine to adults with learning disability/autism: Advisory-paper-covid-vaccine-for-adults-with-learning-disability-241120-FINAL.pdf (

4. Restraint network - Useful_resources_covid_19_vaccinations.pdf (

FAQs on COVID vaccine


Front line health and social care staff COVID vaccine information

NHS England and NHS Improvement have now published a Standard Operating Procedure for the vaccination of frontline health and social care staff.  This identifies the people who can currently access NHS Health and Social Care vaccination hubs. This guidance will help organisations plan the rollout, including providing information on prioritisation and delivery methods,

 All front line health and social care workers will be eligible for the covid vaccination regardless of whether they work in hospitals, people’s homes or another setting, or who employs them.

 If you are a front line health or social care worker and want to enquire about your first covid vaccine dose, please do not contact your GP surgery.

 If you are a front line health or social care worker working for an organisation please contact them as they will likely have a roll out plan.

 If you are a front line health or social care staff, either self-employed or run a small organisation within the Frimley Health and Social Care ICS footprint, and have not had contact from NHS vaccination services please contact:

Once your email is received, you will be contacted with details about how to book your appointment. You will need your NHS number to book an appointment. To find out how to get your NHS number, please click here. DO NOT CONTACT YOUR PRACTICE

 Please note, once you email us, you may not get an immediate response as we are booking more than 30,000 health and social care workers in this area so please bear with us.

 Getting vaccinated only protects you from the virus, so you will still need to follow IPC and testing measures in your workplace, and follow general advice at work, at home and when you are out and about:

    Practice social distancing

    Wear a face mask

    Wash your hands carefully and frequently

    Follow the current guidance:


COVID clinic transport options

The SHBC team have confirmed that they are able to offer transport Monday to Friday between 8.30am and 5:00pm, and on Saturdays if required. Transport can be arranged by calling 01932 425050 and will be provided free of charge.


The practice will close at 1830 effective 15th of Jan 2021 for a 6 week period (pending review). This is to allow staff and doctors to engage with the national COVID immunisation clinics that are working 8am to 8pm, seven days a week. Please see 'when we are closed' under the opening times section for further details on accessing medical help.


If you are invited for the vaccination round starting 11th of Jan 2021, the vaccination site is at Lakeside Country Club, GU16 6PT

This is a rapidly evolving programme so is subject to change at short notice. 



We are very sorry to inform you that the planned COVID immunisation booster dose scheduled for three weeks’ time has been postponed. 

This is a national decision and the local practices or the Primary Care Network have no say in the matter. We did write to NHS England to try and keep the appointments for the patients already booked in. We were advised this will be honoured until late this afternoon. We have received a statement from NHS England 

"In normal circumstances, we would argue for continuation of the earlier plans to administer two doses of the Pfizer-BioNTech vaccine 21 days apart. However, these are not normal circumstances and there are other important public health considerations. The policy is clear and the government’s aim is to vaccinate as many people as possible with the first dose. You will need to postpone the booster vaccination.” 

We are aware that this may be upsetting news. The science behind this policy has been validated by SAGE and JCVI.
The medicines regulatory agency (MHRA) has advised as below
Rapid delivery of the vaccines is required to protect those most vulnerable
Short term vaccine efficacy from the first dose of the Pfizer-BioNTech vaccine is calculated at around 90%.
Short term vaccine efficacy from the first dose of the AstraZeneca vaccine is calculated at around 70%
Given the high level of protection afforded by the first dose, models suggest that initially vaccinating a greater number of people with a single dose will prevent more deaths and hospitalisations than vaccinating a smaller number of people with two doses 
The second dose is still important to provide longer lasting protection and is expected to be as or more effective when delivered at an interval of 12 weeks from the first dose

Please do not contact the practice regarding this situation. We will contact you in due course and book the booster dose. This will now be closer to the 12-week mark from the first dose. 

This is an ever-changing situation and we are terribly sorry for the confusion and chaos this has caused. 


Update from Frimley NHS Trust

The local Covid-19 situation continues to escalate. As of the 30th of December, our hospitals are providing for around 500 Covid-19 inpatients(numbers reflect new patients). This is significantly higher than the number of cases seen in the first wave. This is expected to progressively worsen until mid-January. 

This has led to a number of operational changes that are expected to continue into February, even in the best case scenario.  

All non-urgent elective and outpatient hospital care has now been temporarily suspended.  

Rapid access clinics such as those for cancer related presentations will continue for now in most specialities.  

Capacity is such that urgent surgery only can be undertaken at this time, but may also be deferred if this can be done so safely. 

Due to the unprecedented nature of the current situation, Frimley Health is also reviewing the need to reorganise some core services onto one Trust site or the other. Further communication about this will be issued in early January. 

Radiology update

Diagnostics at Fleet and Farnham are closed for plain films, Aldershot centre remains open. 

CT capacity is reduced at FPH. 

COVID Recovery

The COVID-19 recovery service has been launched, The recovery services hosts information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and on returning to work. It also signposts other useful places to get support and contains a helpful section for family, friends and carers of those who are recovering.

For general information on the Coronavirus, please click the link below.


For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:


The GP cannot advise patients further on self isolation beyond what the government has already advised. If you have any questions or concerns about self isolating, use the NHS 111 Online service.

Coronavirus Q&A from World Health Organisation

Mental health help and alternatives to A&E during the outbreak:

Mental health help

Isolation Advice

28/08/20 - Flu clinics now available, click here for more information.

21/09/2020 Practice update and statement about the COVID pandemic here

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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